Service request
Description
*
Describe here the service request
Contact information
Name of the contact person
*
Last name, first name
Company of the contact person
*
Company
Email of the contact person
*
n.n@email.com
Telephone number of the contact person
International format e.g. +358 40 123 456
Delivery Address
Contact, Street address, ZIP, City, Country
Your relation to Ensto
End user
Installer
Charger owner
Partner
Relation to Ensto Chago
Does the customer have a valid service agreement for the EV chargers?
Customers with valid service agreements are prioritized.
Are you authorized to agree actions that might involve cost?
Are you authorized to agree actions that might involve cost? If not, please provide to description fiedl who is.
EV charger
Location of the charger
*
Street address, postal code, city, country
Date of purchase
Purchase date format dd.mm.yyyy
Firmware version
Device firmware version
Company purchased from
Company name
Serial number of the charger
Serial numbers of chargers
Type of the charger
Wallbox
EVC / Premium
EVF / Pro
EVH / eFill
Ensto Cloud back end
Other
Select whick kind of EV product is in use
Error description
Charger powered off
No power delivery to EV
No backend connection
Other
Error description if other
Attachment pictures and log files
Attachment file or picture. Max size is 8 MB.
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